Order mode

Tel：(852) 2191 6989

Fax：(852) 2191 6987

WhatsApp: (852) 6711 4342

Email: info@lalalife.com.hk

 

 

FAQ

Customers enjoy 1-year maintenance service.

Delivery：

The company will contact you within 24 hours after confirming the order.
HK$1000 or more per purchase: We will deliver or mail to the designated place (excluding special areas) for you free of charge. Installation is not included. $150 installation fee is needed for installation required.  

 

Special Areas:
Sha Tau Kwok restricted area, Lok  Ma Chau restricted area, Lo Wu restricted area, Po Toi Island, Tung Lung Island, Grass Island , Kat O, Tung Ping Chau, Macao, and outside of Hong Kong

 

The free shipping service is limited to ground delivery, floors with direct lifts, and places where light trucks can be reached.
If the delivery floor is not directly accessible by lift, or where the light truck cannot enter, the company will charge an additional fee.

 

Additional fee for without elevator in service：
$100 per floor if delivery by stairs is needed. 

 

Where the light truck cannot reach：
Please contact：21916989

All surcharges will be notified upon confirmation of the order and will be collected by the driver upon delivery.

 

Delivery time：
If customer needs to receive the goods outside office hours, please contact us for special arrangements.
The delivery driver will call the customer to confirm the delivery within the delivery time. Please pay attention to the call. If the driver fails to contact, the delivery may not be made.
If delivery person meets heavily rain or transportation blockage, delivery service may possible be delayed.
If typhoon Signal No.8 or Black Rain Storm warning is issued, delivery service will be rescheduled. Our order operator will contact  you for delivery service rearrangement.

 

Free SF service is only applicable to the total weight of each transaction less than 3kg*
If you need to send it to EF Locker, you can fill in the EF Locker number and location and your mobile number in the Remarks column on the payment page.
Detailed number and location can be referred to:
http://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/EF-Locker/index.html

* If the single transaction weighs more than 3kg and the customer needs to use SF Express, the company will not provide SF service for free.
Customer need to pay for the SF courier fee when picking up the goods.
For details of SF's pick-up service, please refer to their following website ：
http://www.sf-express.com/hk/tc/download/HK-Express-Service-Rate-sender-paid_20190901.pdf?ticket=ST-14907138-zHmRhEUqaXsbFSHHH16b-casnode1/?utm_source=201907HKSEadj&utm_medium=officialnews&utm_campaign=NOTICE

 

Receipt / Return of Goods：
When you receive the goods , please ensure the product and quantity are correct . 
If there is any damage or problems of goods, customers must retain the transaction receipt and complete packing bags and in sellable condition.
Please inform us within a days( via WhatsApp or phone ) . Replacement will be decided under different circumstances.
We do not permit the refund or replacement of damaged products due to mishandling.
We reserve the right to refuse any refund or replacement request for all unreasonable demands, and the right to the explanation and decision of refund and replacement policy here at any time.

 

Payment：
- Bank Transfer
- PAYPAL (VISA / Master / AE )*

For bank transfer,  please send the receipt photo to us  then we will arrange the delivery as soon as we can. 
*There will be 5% of charge for any full or partial refund if the order was purchased by PayPal. 

 

 

PRIVACY POLICY

LalaLife is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

What we collect
We may collect the information like  name and contact information including email address and phone number.

 

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

 

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyzing web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us to analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@petcific.com.hk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.